At Blindfury Collectables, we take care to ensure your products are accurately picked, securely packed and sent in good condition.
Please read the following policy carefully before placing your order.
We do not offer refunds, returns or exchanges for change of mind.
This includes, but is not limited to:
This policy applies to all products, including sealed trading card products, collectables, toys and accessories.
Nothing in this policy excludes any rights you may have under the Australian Consumer Law.
If you receive a product that is defective, significantly damaged, incorrect, or otherwise not as described, please contact us within 14 days of delivery.
To make a claim, please provide:
We will assess the issue and, where appropriate, provide a replacement, refund, store credit or other remedy.
Minor cosmetic imperfections that do not affect the intended use of a product will generally not be considered a defect. These may include minor dents, creases, scuffs, print variations, sticker placement or differences between promotional images and final retail packaging.
Please contact us before returning any product. Where a return is required, we will provide instructions and advise whether return postage will be supplied or reimbursed.
Our 14-day notification period does not limit any rights or remedies you may have under the Australian Consumer Law.
Pre-orders cannot be cancelled or refunded for change of mind once the order has been placed.
Pre-orders are paid for upfront and your order reserves stock from our incoming allocation. By placing a pre-order, you agree to wait for the product to arrive and acknowledge that advertised release dates and estimated arrival dates may change.
Any release date or ETA shown on our website is based on information available from manufacturers, distributors or suppliers and is an estimate only. Delays outside our control do not entitle an order to cancellation or refund for change of mind.
Once pre-order stock arrives at our warehouse, we generally aim to process and dispatch orders within 3–5 business days.
If we are unable to fulfil a pre-order because the product is cancelled, our allocation is reduced, or our supplier is unable to provide the stock, we will provide a full refund for the affected item.
Placing a pre-order confirms your acceptance of this Pre-Order Policy.
Where a refund is approved, it will generally be returned to the original payment method.
Refund processing times vary depending on your bank or payment provider.
Where a discount was applied to an order, any refund will be based on the amount actually paid for the affected item.
If a chargeback or payment dispute has already been opened, we may be unable to separately process a refund while that dispute remains active.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
